FAQ

Orders are dispatched within 1–2 business days. After dispatch, delivery within the United Kingdom usually takes 1–3 business days.

Shipping costs vary depending on the delivery address, order weight, and size. The exact shipping cost will be clearly displayed at checkout after entering your shipping details.

If your order has not yet been shipped, you can contact us immediately to update the delivery address. Unfortunately, once the order has been shipped, we can no longer change the address.

Thank you for choosing IZODEKOR.

We offer free shipping for orders within the United Kingdom, with express shipping available for £6.90. For Jersey, Isle of Man, and Ireland, standard shipping costs £10.90 per package, while express shipping costs £19.90.

We accept common credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure online bank transfers.

Yes, all payments on our website are encrypted using industry-standard SSL technology, ensuring that your data is safe and protected.

Currently, we do not offer an installment payment option. Payments must be completed in full at the time of checkout.

Once your order has been shipped, you will receive an email with the tracking details. You can track your package directly through the courier’s website or on our order page using the provided tracking number.

If your order arrives damaged or incorrect, please contact us immediately by email with your order number, photos of the damage, and a short description of the issue.

Yes, you can return your order within 14 days of receiving the products, provided they are unused, undamaged, and in their original packaging. Please contact our customer service team for return instructions.

Thank you for choosing IZODEKOR.

Yes, IZODEKOR wall panels are designed for easy DIY installation. They can be quickly installed using simple tools and the detailed installation instructions included with your order.

Generally, you will need a measuring tape, a level, a saw or cutter (for cutting), adhesive or mounting glue, and optionally screws for a more secure fixation. Detailed instructions are included with your panels.

IZODEKOR panels can be installed on most smooth, clean, and dry surfaces, including drywall, wood, concrete, brick, and ceramic tiles. Before installation, make sure the surface is clean and stable.

Thank you for choosing IZODEKOR.